1. Agreement to Terms

By accessing or using services provided by SOS Technical Services ("we", "our", or "us"), you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.

2. Services

We provide the following services:

Web hosting
Domain name registration and management
Email hosting
Related technical services

3. Account Responsibilities

You must provide accurate and complete registration information
You are responsible for maintaining the security of your account credentials
You are responsible for all activities under your account
You must notify us immediately of any unauthorized access

4. Pricing and Payment

Transparent Pricing

We do not use bait-and-switch pricing. The price you see at signup is the price you pay at renewal. We do not offer artificially low "introductory" rates that increase dramatically.

Current Pricing

Service	Monthly	Annual
Starter Hosting	$15 CAD	$153 CAD (15% off)
Business Hosting	$35 CAD	$357 CAD (15% off)
Professional Hosting	$75 CAD	$765 CAD (15% off)
Domain Registration	Varies by TLD (see pricing page)

Billing

Services are billed in Canadian Dollars (CAD)
Applicable taxes (GST/HST/PST) are added based on your province
Payment is due upon invoice
We accept major credit cards via Square

Auto-Renewal

Services are set to auto-renew by default. You will receive reminder emails before renewal. You may disable auto-renewal at any time through your client portal.

5. Acceptable Use

You may not use our services to:

Violate any laws or regulations
Send spam or unsolicited bulk email
Host malware, phishing sites, or fraudulent content
Infringe on intellectual property rights
Attack or disrupt other systems or networks
Host content that promotes violence or hatred
Store or distribute illegal content

Violation of acceptable use policies may result in immediate suspension or termination of services without refund.

6. Resource Usage

Hosting accounts are subject to reasonable resource limits. Accounts that consistently exceed limits or negatively impact other customers may be asked to upgrade or optimize their usage.

7. Backups

While we maintain system backups for disaster recovery, you are responsible for maintaining your own backups of your website files, databases, and email. We recommend regular backups stored in a separate location.

8. Uptime and Support

We strive to maintain 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be announced in advance when possible.

Support is available via email and phone during business hours (Atlantic Time).

9. Refunds and Cancellation

Hosting: 30-day money-back guarantee for new accounts. After 30 days, no refunds for remaining service period.
Domains: Domain registrations are non-refundable due to registry fees.
Cancellation: You may cancel at any time through the client portal. Services remain active until the end of the billing period.

10. Limitation of Liability

To the maximum extent permitted by law, SOS Technical Services shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.

Our total liability shall not exceed the amount paid by you for services in the twelve (12) months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless SOS Technical Services from any claims, damages, or expenses arising from your use of our services or violation of these terms.

12. Termination

We may suspend or terminate your account for violation of these terms, non-payment, or other reasons at our discretion. Upon termination, you remain responsible for any outstanding charges.

13. Governing Law

These terms are governed by the laws of the Province of New Brunswick and the federal laws of Canada. Any disputes shall be resolved in the courts of New Brunswick.

14. Changes to Terms

We may update these terms from time to time. Significant changes will be communicated via email. Continued use of services after changes constitutes acceptance.

15. Contact

Questions about these terms? Contact us:

Email: [email protected]
Phone: (506) 910-5547
Address: 11 Barbara Street, Hampton, NB E5N 5P3, Canada