New from SOS Tech

Customer Support That Actually Scales

AI-powered helpdesk with Canadian data residency. Enterprise features at small business prices.

AI-Powered Canadian Hosted 14-Day Free Trial From $19/mo
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Everything You Need to Delight Customers

Modern helpdesk features without the enterprise price tag or complexity.

AI-Powered Support

Let AI draft responses, auto-resolve simple tickets, and intelligently route complex issues to the right agent.

Multi-Channel Inbox

Email, web widget, WhatsApp, and social media conversations in one unified inbox. Never miss a message.

Knowledge Base

Self-service portal with AI-powered search that answers customer questions instantly, 24/7.

Canadian Hosted

Your data stays in Canada. PIPEDA compliant. No US data transfers. Hosted in New Brunswick.

Simple, Transparent Pricing

Unlimited human-handled tickets. No hidden fees. AI automation add-ons for high-volume teams.

Starter

For small teams getting started

$19 /month
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  • 2 Agent Seats
  • Email & Web Widget
  • AI Writing Assistant
  • 50 AI Drafts/month
  • Basic Macros
  • 1 Branded Knowledge Base
  • Basic Ticket Reports
  • Shopify & Slack Integration
  • yourname.sosdesk.ca subdomain
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Most Popular

Professional

For growing support teams

$59 /month
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  • 5 Agent Seats
  • + WhatsApp & SMS
  • AI Auto-Resolutions
  • 50 Auto-Resolves included
  • Visual Workflow Builder
  • Business Hours SLA
  • 3 Branded Portals
  • Trend Analytics
  • + CRM Integration
  • Custom domain supported
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Business

For established support operations

$149 /month
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  • 15 Agent Seats
  • + Live Chat & Social
  • Full AI Agent Bot
  • 250 Auto-Resolves included
  • Predictive Routing
  • 24/7 Multi-Level SLA
  • Unlimited Portals + Private KB
  • Custom SQL & BI Export
  • Full API Access & SSO
  • Full white-label option
    Custom branding throughout

Need more? Enterprise plans with unlimited seats, dedicated infrastructure, and white-labeling available. Contact Us

Pay annually and get 2 months free (17% savings)

Already an SOS Tech Customer?

Bundle your domain, email, and helpdesk for maximum savings. Existing SOS Domains and SOS Tech hosting customers get up to 50% off SOSDesk plans.

Active domain with SOS Domains 15% off
Active email hosting 15% off
Active web hosting 15% off
Full SOS Stack (all three) 50% off!
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SOS Tech Powered by SOS Tech

SOSDesk is built and operated by SOS Technical Services, a Canadian technology provider serving businesses since 1981. That's over 40 years of IT experience backing your helpdesk.

Your data is hosted on our own infrastructure in New Brunswick, Canada. No third-party clouds, no US data transfers, no surprises.

🇨🇦 100% Canadian Owned & Operated
✅ PIPEDA Compliant
✅ Data Stays in Canada
✅ Local NB Support Team
✅ 40+ Years IT Experience

Built on Experience

After 40+ years helping Canadian businesses with their technology needs, we've learned exactly what frustrates small teams about customer support software: bloated features, confusing pricing, and data stored who-knows-where.

SOSDesk is our answer. We built the helpdesk we wished existed for our own clients - one that's powerful enough for serious support teams, simple enough to set up in an afternoon, and hosted right here in New Brunswick where we can vouch for every server.

— The SOS Tech Team, serving Canadian businesses since 1981

Frequently Asked Questions

What happens after my trial ends?

After your 14-day free trial, you'll be charged for your selected plan. You can cancel anytime before the trial ends with no obligation. Your helpdesk data remains intact when you convert to a paid plan.

Can I change plans later?

Yes! You can upgrade at any time and the change takes effect immediately. Downgrades take effect at your next billing cycle. We'll prorate any charges fairly.

Where is my data stored?

All SOSDesk data is hosted on our own infrastructure in New Brunswick, Canada. Your data never leaves Canada and we are fully PIPEDA compliant. No US data transfers, ever.

What's an AI Auto-Resolution?

An AI Auto-Resolution is when our AI completely handles a customer inquiry without agent intervention. The AI understands the question, finds the answer in your knowledge base or previous tickets, and sends a helpful response - all automatically. It's like having an expert agent available 24/7.

Do you offer annual billing?

Yes! Pay annually and get 2 months free - that's a 17% discount compared to monthly billing. Annual plans are available for all tiers during signup.

Ready to Transform Your Customer Support?

Start your 14-day free trial today. No credit card required to start.

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