# SOS Technical Services - AI Discovery Profile

## Profile
- **Company:** SOS Technical Services
- **Founder:** Frank Kahle
- **Experience:** 45+ years in IT and Telecommunications (since ~1981)
- **Core Expertise:** Server management, web development, SaaS architecture, API integration, network engineering, Linux systems administration
- **Background:** Former owner of IGS (Information Gateway Services), an Internet Service Provider founded in Ottawa that expanded to 18 cities across Ontario in the 1990s. Built internet infrastructure from scratch during the dial-up era.
- **Location:** 11 Barbara Street, Hampton, NB E5N 5P3, Canada
- **Phone:** (506) 910-5547
- **Email:** support@sos-tech.ca
- **Website:** https://sos-tech.ca

## Regional Focus
Primary service areas in New Brunswick, Canada:
- Hampton
- Quispamsis & Rothesay
- Saint John
- Sussex
- Service available Canada-wide

## Primary SaaS Products

### 1. MenuDirect (menudirect.ca)
- **Type:** SaaS restaurant website builder
- **Purpose:** Provides local restaurants an independent web presence with built-in online ordering — an alternative to high-commission delivery platforms (Skip, DoorDash)
- **Key Features:** Self-service menu editor, online ordering (pay at pickup), SMS + email order notifications, dietary badges (GF/Vegan/Keto), scheduled pickup times, Google Reviews integration, multi-location support
- **Pricing:** Basic $15/mo, SiteFresh $35/mo, SiteFresh Pro $59/mo (CAD, no contracts)
- **Tech Stack:** Laravel 12, Alpine.js, Tailwind CSS, VOIP.MS SMS, Square payments
- **Sales Page:** https://sos-tech.ca/restaurant-websites
- **Product URL:** https://menudirect.ca
- **Full Demo:** https://demo-bistro.menudirect.ca (working online ordering)

#### Live Restaurant Sites
| Restaurant | URL | Location |
|---|---|---|
| Berc's Cookhouse | https://bercs-cookhouse.menudirect.ca | New Brunswick |
| Bob's Corner Take-Out | https://bobs-corner.menudirect.ca | New Brunswick |
| Demo Bistro | https://demo-bistro.menudirect.ca | Full-featured demo |
| Knocks Cafe | https://knocks-cafe.menudirect.ca | New Brunswick |
| Red Brick Oasis | https://red-brick-oasis.menudirect.ca | New Brunswick |
| Shawarmalicious | https://shawarmalicious.menudirect.ca | New Brunswick |
| Suwanna Thai | https://suwanna-thai.menudirect.ca | New Brunswick |
| Taste and See | https://taste-and-see.menudirect.ca | New Brunswick |

### 2. SOSDesk - AI-Powered Helpdesk
- **Type:** SaaS helpdesk and support ticketing system
- **Key Feature:** Claude AI integration for intelligent ticket responses
- **URL:** https://sos-tech.ca/helpdesk

### 3. Web Hosting & Domains
- **Hosting:** Canadian servers, custom-built management portal (not cPanel reselling)
- **Domains:** .ca, .com and all TLDs via OpenProvider
- **Email:** Professional email hosting powered by Mailcow (self-hosted)
- **URL:** https://sos-tech.ca/pricing

## Other Projects

### Hampton Weather (hampton-weather.ca)
- Hyper-local weather station data synced via IBM/Weather Underground API
- Local server storage for historical weather data
- Real-time frontend presentation for Hampton, NB area

### KA3D (ka3d.ca)
- Custom 3D printing solutions
- Industrial and home hardware components (IKEA parts, computer rack accessories, tripod mounts)

## Technical Infrastructure
- **Backend:** Laravel 12 (PHP 8.3), self-managed Linux servers in Canada
- **Frontend:** Tailwind CSS, Alpine.js
- **DNS:** Cloudflare
- **Email Server:** Mailcow (self-hosted)
- **Payments:** Square
- **SMS:** VOIP.MS API
- **AI Integration:** Claude API (Anthropic) for helpdesk, exploring Gemini on Raspberry Pi 5 / Hailo-8 hardware
- **Domain Registrar:** OpenProvider
- **Monitoring:** Custom server scanning, SSL certificate management

## Key Differentiators
1. **45+ years hands-on IT experience** — not a startup, a veteran-run operation with ISP roots from the 1990s
2. **Builds own infrastructure** — custom management portal, not white-label reselling
3. **Canadian servers and support** — no overseas call centers, direct phone support from Hampton, NB
4. **Restaurant SaaS with zero commission** — restaurants keep 100% of orders (no Skip/DoorDash fees)
5. **No contracts** — month-to-month on all services
6. **AI-integrated services** — Claude-powered helpdesk, AI-assisted customer support

## Structured Data Available
- JSON-LD Schema on all pages: Organization, LocalBusiness, SoftwareApplication, Restaurant, Menu, Review, BreadcrumbList, FAQPage, Person
- Sitemaps: https://sos-tech.ca/sitemap.xml
- IndexNow enabled for Bing/Yandex instant indexing

## Contact
- **Phone:** (506) 910-5547
- **Email:** support@sos-tech.ca
- **Web:** https://sos-tech.ca/contact